There are a number of active supports and resources available to community members:
The Province of Newfoundland is supporting temporary housing for uninsured households that have major damaged or destroyed homes due to the wildfires. The program has been extended to Sept 30, 2026.
Please continue to monitor provincial communication channels, the website, the Towns social media, and for updates on the program. View Press Release
Debris removed from damaged/destroyed properties, without insurance and within the Municipal boundaries, can be brought to the Municipal depot yard whereby the town will arrange disposal to the appropriate external facility.
The debris must be segregated (metal, ash and lumber & general waste) , please consult with the town maintenance personnel for specific locations within the depot yard.
The Town will be looking for remediation of all properties by Spring/Summer of 2026.
Properties not cleared within this timeline will be subject to the town policy on Yard Waste. (View Yard Waste Policy)
The Town will contact remaining affected properties regarding debris & hazards including open wells that have not been remediated by the above timeline and will endeavour to provide assistance within its capacity.
Please contact the Town Office if you have specific questions or require assistance or clarification.
211 Newfoundland and Labrador is a free directory of local community, government, and social services across Newfoundland and Labrador.
Wildfire Related Supports
The Government of Newfoundland is providing a number of wildfire relief supports for the Conception Bay North Area. Please visit their website detailing specific programming that may be appliable to you.
General Government Service Supports:
Newfoundland and Labrador Housing Corporation Programs
Provides a variety of information and resources for different Newfoundland and Labrador Housing Corporation programs that are not directly tied to the 2025 fires. Programs include support for rentals, repairing adapting homes, and businesses & organization support.
Contact:
Tel: (709) 724-3400 or (709) 724-3197
EMERGENCY HOUSING LINE
For anyone experiencing homelessness, please call 1-833-724-2444
Government of Newfoundland Service Centre – Bay Roberts
The Service Centre provides numerous services such as licenses, permits, inspections, approvals, design plan review, and certifications for the following:
- Food Establishments
- Electrical/Mechanical contractors
- Asphalt Plants
- Land/Building Developments
- Electrical Installations
- Pressure Vessels
- Medical Gas/Propane Systems
- Elevating Devices
- Septic Systems and Wells
- Waste Management
- Fuel Storage Systems
- Motor Vehicle and Driver Transactions
- Small Game/Angling
- Meat Plant (Abattoir)
- Swimming Pools
- Highway Signage
Location:
25 Bareneed Road, Coleys Point South NL A0A 1X0
Hours of Operation:
Monday – Friday / 8:30am – 4:00pm
Contact Information
T: (709) 786-5013
E: dgsnlinfo@govnl.ca
Government Modernization and Service Delivery – Landlord and Tenant
The Government service responsible for mediating and settling disputes between residential landlords and tenants:
Location:
Motor Registration Building
149 Smallwood Drive, Mount Pearl NL A1N 1A7
Hours of Operation:
Monday – Friday / 8:00am – 4:00pm
Contact Information:
Toll Free: 1-877-829-2608
Office: (709) 729-2608
E: landlordtenant@gov.nl.ca
Additional Resources
- Guide for Landlords and Tenants
- Guide to Dispute Resolution
- Guide to Human Rights in Residential Tenancies
- Applications, Forms and Resources
- Information about the Residential Tenancies Act
Newfoundland and Labrador Legal Aid Commission
The Legal Aid Commission provides a range of legal services to low income individuals in Newfoundland and Labrador in the areas of family and criminal law.
Eligibility Requirement:
Application-based service for low-income individuals. Financial eligibility guidelines
Location:
21 Industrial Crescent, Carbonear NL A1Y 1B7
Contact Information:
Tel: (709)596-7835 / (709)786-6003
Toll free: 1-844-596-7835
Fax: (709)596-1301
E: nlac@legalaid.nl.ca
Newfoundland and Labrador Home Heating Supplement Program (Stove and Furnace Oil)
The Government of Newfoundland and Labrador offers a program that supplements of $200-$500 for eligible households using furnace or stove oil for heating. The deadline for submitting applications is January 15, 2026.
Contact Information:
Office: (709)729-6465
Toll free: 1-844-729-4645
E: OilSupplement@gov.nl.ca
Government of Newfoundland Seniors Department
This website provides a variety of information and resources for Seniors, Families, and Caregivers.
The Canadian Red Cross is supporting the Newfoundland and Labrador Wildfires Response 2025 with a variety of support. Please visit the website for the full details on programming and available supports.
Personalized Recovery Support
The Canadian Red Cross Case Management teams work directly with people to discuss their unique needs, help navigate their recovery journey, and access available supports, including housing repair and reconstruction support.
Please visit their program page for more information.
Case managers have in-person hours in Carbonear and Ochre Pit Cove. Please check their website for up-to-date schedules.
You can also call or email:
Email: nlsupport@redcross.ca
Phone: 1-800-863-6582
Monday to Friday, 9:00am – 5:00pm.
Closed weekends and holidays
The Ask an Expert program is available to those who have questions about insurance or rebuilding. You can talk to an insurance or construction expert with the Canadian Red Cross. For support email: NLRebuild@redcross.ca
Housing Resources:
- Understanding Housing Options and Available Supports
- Buying a Prefabricated Home: Costs and Considerations
Support to Small Business & Not for Profit
The Support to Small Business & Not for Profit program supports small businesses and organizations. Applicants may receive financial supports for uninsured expenses or not previously funded through other assistance programs.
For program information or to speak to one of the program staff you can:
Email: NLSmallBizSupport@redcross.ca
Phone: 1-833-966-4225
Please leave your name and phone number.
Community Foundations of Newfoundland and Labrador is supporting those who lost their primary residences due to the 2025 wildfires. Funds are available to eligible residences, with applications open until June 7th, 2026.
For more information, please visit their website.
Conception Bay North:
Town of Small Point, Broad Cove, Blackhead, Adam’s Cove
Town Office: 585-591 Main Highway. Broad Cove NL
The Town office is operating a small food pantry by donation. There are non-perishable food items available. It is first come first serve as a walk in support.
Hours of Operation:
Monday-Friday
9:00am-4:30pm
Lower Island Cove:
Salvation Army Food Bank
2 Main Street, Lower Island Cove NL A0A 2W0
Service Area:
Lower Island Cove, Old Perlican, Caplin Cove, Low point, Job’s Cove, Burnt Point, Gull Island, Northern Bay, Ochre Pit Cove, Western Bay
Hours of Operation:
Second Monday of each month
10:00am-12:00pm (noon) by appointment.
Contact Information
Phone: 709-584-3297
Email: david.sparkes@salvationarmy.ca
Documents Required: Proof of income
Carbonear
SSVP Carbonear Food Bank
4 St Clare Ave, Carbonear NL A1Y 1A7
Service Area:
Trinity Bay (Whitbourne to Carbonear to Lower Island Cove to Chapel Arm)
Hours of Operation:
Monday, Wednesday, and Thursday
9:00am -12:00pm (noon)
May provide delivery for older adults, people referred by Seniors NL, those undergoing chemo/radiation treatments, those with compromised immune systems.
Contact Information
Phone: 709-596-5945
Email: ssdpcarbonear@gmail.com
Kaitlin Clarke, Communications and Outreach Coordinator
Email: kaitlinclarke.ssvp@gmail.com
Documents Required: New clients must show MCP for all household members, proof of address and proof of income.
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Salvation Army Food Bank – Newfoundland
100 Water St, Carbonear NL A1Y 1A9
Service Area:
Carbonear and surrounding area
Hours of Operation:
Tuesday and Friday
9:00am – 12:00pm (noon)
Contact Information
Phone: 709-596-4675
Documents Required: MCP numbers for household members and income status.
Harbour Grace
Society of St Vincent de Paul Food Bank
434 Harvey St, Riverhead, Harbour Grace NL A0A 3P0
Service Area:
Harbour Grace, Riverhead, Harbour Grace South, Bristols Hope, Bryants Cove, Thicket
Hours of Operation:
Tuesday – Friday
By Appointment only, call before 2:00pm.
Contact Information
Phone: 709-596-6240
Email: svdp2019@yahoo.com
Eligibility Residency Requirement: Harbour Grace. Documents Required: MCP number and proof of address
Bay Roberts
Helping Hand Goodwill Centre
8 Patterson St, Bay Roberts NL A0A 1G0
Eligibility Residency requirement:
Marysvale to Bryant’s Cove
Hours of Operation:
Monday – Friday.
Call for appointment, 12:00pm (noon) – 4:00pm
Contact Information
Phone: 709-786-0740
Email: helpinghand@nf.aibn.com
Documents Required: New clients complete application, show proof of income and residency, and Medical Care Plan (MCP) number.
St. John’s
Bridges to Hope Food Aid Centre
37-39 Cookstown Rd, St John’s NL A1C 4G7
Food pantry is on right side of building.
Eligibility Residency Requirement:
Northeast Avalon
Application Process:
Visit in person during walk-in hours or contact to schedule after hours pick-up service.
Hours of Operation:
Walk-ins Tuesday – Friday weekly. 10:00am – 12:50 pm
By Appointment Only: Wednesdays. 6:00 pm-8:00 pm
Contact Information:
Tel: 709-722-9225
Email: info@bridgestohope.ca
Website: https://bridgestohope.ca/
Documents Required: MCP for each member of the family . If individual/family does not have MCP coverage, another form of government-issued ID for each member of the family is required.
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Ches Penny Centre of Hope – Food Bank and Community Meals
18 Springdale St, St John’s NL A1E 2R1
Eligibility Residence Requirement:
Residents of Metro St. John’s; per Community Food Sharing guidelines
Hours of Operation – Food Bank:
Tuesday and Thursday. 12:30pm – 3:00pm
Wednesdays. 9:00am – 11:30am and 12:30pm – 3:00pm
Documents Required for Food Bank: One piece of government-issued ID for each person in family (Medical Care Plan (MCP) preferred)
Hours of Operation – Community Meals:
Tuesday – Thursday.
11:30 am-12:30 pm dine-in or take-out (one meal per person)
No documents are required for Community Meals.
Contact Information
Food bank phone: 709-237-0270 (Intake)
Alternate food bank phone: 709-237-0095 (Coordinator)
Office phone: 709-739-0290 / extension 1
Website: https://salvationarmy.ca/you-can-bring-hope/feeding-people-in-need/
Community Meals
Mount Pearl Community Centre
Church of the Ascension, 58 Smallwood Dr, Mount Pearl NL A1N 1B1
The pickup door is the side door that go to the office. Come in the double doors and they will be there to meet you there.
Type of Meal: Take away meals
Hours of Operation:
Every second Wednesday
5:00 pm-6:00 pm
No documents of restrictions for Community Meals
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Supper Bowl – Cornerstone Ministry Centre
13 Ricketts Rd. St John’s NL A1C 2J6
Type of Meal: Take out hot meals.
Contact Information
Phone: 709-738-6363
Website: https://www.cornerstoneministrycentre.ca/supperbowl.html
Hours of Operation:
Saturday 4:30pm-6:00pm
No documents or requirements for Community Meals
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Choices for Youth
12-16 Carter’s Hill Place, St John’s NL A1C 6N5
Eligibility Requirement: Youth 16-29 years old.
Type of Meal: Prepared meals for pick up or drop-in lunch and supper service.
Contact information:
Phone: 709-754-3047
Email: info@choicesforyouth.ca
Website: https://www.choicesforyouth.ca/
Hours of Operation:
Lunch service: Monday-Tuesday, Thursday-Friday. 1:00pm-3:00pm
Supper service: Wednesday 3:00pm-7:00pm (meals served at 5 pm)
The Better Business Bureau of Canada provides a directory of trusted businesses in your local area.
The Insurance Bureau of Canada provide a wide variety of information for home, auto, commercial insurance.
Hours of Operation:
Monday – Friday
8:30am – 4:30pm (Atlantic Time)
Contact Information
Toll Free: 1-844-227-5422
Email: AtlanticCIC@ibc.ca
(IBC) contact web page https://www.ibc.ca/contact-us
Additional Resources
- How home insurance works: basic information on home insurance, how rates are set, and what to do when you need it. See details here
- Questions and Answers Document
The General Insurance Ombudsman (GIO) is an independent organization that supports dispute resolutions between consumers and insurance providers. GIO services are free to all consumers and can help navigate dispute process.
The Office of the Seniors’ Advocate works with seniors, service providers and other key stakeholders to identify, review, and analyze systemic issues.
Contact Information
Phone: 709-729-6603
Toll free phone: 1-833-729-6603
Fax: 709-729-6630
Email: SeniorsAdvocate@SeniorsAdvocateNL.ca
EmpowerNL removes barriers for people with disabilities through advocacy, providing support and a sense of community. Hosting services and programs across the province but they’re located in St. John’s.
Free membership is required to access some of the services and community events.
Location:
4 Escasoni Place, St. John’s NL Canada A1A 3R6
Hours of Operation:
Monday – Friday
8:30am – 4:30pm
Contact Information
Phone: 709-722-4031
Email: info@empowernl.ca
The Newfoundland and Labrador Public Libraries provides a wide variety of community programs, support, and resources.
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Connect Pass
The Connect Pass program provides free admission to a wide range of museums, art galleries, parks, gardens, recreational facilities, performing arts shows, and sports games.
NLPL Library card required. Book a Pass here.
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Seniors Guide
The Newfoundland and Labradors public library have programs and support to ensure resources are available to seniors and their needs. Learn more
Supports could include:
- · Home reader service (Corner Brook, Gander, Grand Falls & St. John’s)
- Books by mail program (must be 24km away from library location)
- Public events (each location hosts different activities)
- Multimedia (books, digital library, DVD’s, videos, board games and more)
- Book club kits
- Memory care kits