There are a number of active supports and resources available to community members:
Town Resources & Support
Debris removed from damaged/destroyed properties, without insurance and within the Municipal boundaries, can be brought to the municipal depot yard whereby the town will arrange disposal to the appropriate external facility.
The debris must be segregated (metal, ash and lumber & general waste), please consult with the town maintenance personnel for specific locations within the depot yard.
Branch and brush drop off is not accepted at the municipal depot yard until further notice. Additional information and updates will be shared when available.
Properties not cleared within this timeline will be subject to the town policy on Yard Waste. (View Yard Waste Policy)
The Town will contact remaining affected properties regarding debris & hazards including open wells that have not been remediated by the above timeline and will endeavour to provide assistance within its capacity.
Please contact the Town Office if you have specific questions or require assistance or clarification.
NL Government Resources & Support
The Government of Newfoundland is providing a number of wildfire relief supports for the Conception Bay North Area. Please visit their website detailing specific programming that may be appliable to you.
Western Bay Clinic
The Western Bay Clinic provides family medicine, primary health care, and social supports.
Tel: 709-598-2470
Hours of Operation:
Monday-Friday
8:00am – 4:00pm
Location:
Main Highway
Western Bay NL A0A 4J0
Visit Western Bay Clinic website for more information:
Dr. A.A Wilkinson Memorial Hospital
The Dr. A.A Wilkson Memorial Hospital supports Emergency, community support, telehealth, public health, and other primary care services.
Tel: 709- 587-2200
Hours of Operation: 24/7
Location:
438 Station Drive
Old Perlican NL A0A 3G0
Weekly In-person counseling appointments are now available! View poster
Provides a variety of information and resources for different Newfoundland and Labrador Housing Corporation programs that are not directly tied to the 2025 fires. Programs include support for rentals, repairing adapting homes, and businesses & organization support.
Contact:
Tel: (709) 724-3400 or (709) 724-3197
EMERGENCY HOUSING LINE
For anyone experiencing homelessness, please call 1-833-724-2444
Interim Housing
The Province of Newfoundland is supporting temporary housing for uninsured households that have major damaged or destroyed homes due to the wildfires. The program has been extended to Sept 30, 2026.
Please continue to monitor provincial communication channels, the website, the Towns social media, and for updates on the program. View Press Release
Under the Department of Forestry, Agricultre, and Lands, Crown Lands is responsible for the management and allocation of Crown lands in Newfoundland and Labrador. Information about titles and usage on Crown Lands can include:
- Legal documentation requirements for personal use on Crown Land.
- Information on the Primary Resident Land Title Program
- Information on the Adverse Possession (squatters rights)
Visit the website for more information.
The Service Centre provides numerous services such as licenses, permits, inspections, approvals, design plan review, and certifications for the following:
- Food Establishments
- Electrical/Mechanical contractors
- Asphalt Plants
- Land/Building Developments
- Electrical Installations
- Pressure Vessels
- Medical Gas/Propane Systems
- Elevating Devices
- Septic Systems and Wells
- Waste Management
- Fuel Storage Systems
- Motor Vehicle and Driver Transactions
- Small Game/Angling
- Meat Plant (Abattoir)
- Swimming Pools
- Highway Signage
Location:
25 Bareneed Road, Coleys Point South NL A0A 1X0
Hours of Operation:
Monday – Friday / 8:30am – 4:00pm
Contact Information
T: (709) 786-5013
E: dgsnlinfo@govnl.ca
The Government service responsible for mediating and settling disputes between residential landlords and tenants:
Location:
Motor Registration Building
149 Smallwood Drive, Mount Pearl NL A1N 1A7
Hours of Operation:
Monday – Friday / 8:00am – 4:00pm
Contact Information:
Toll Free: 1-877-829-2608
Office: (709) 729-2608
E: landlordtenant@gov.nl.ca
Additional Resources
The Legal Aid Commission provides a range of legal services to low income individuals in Newfoundland and Labrador in the areas of family and criminal law.
Eligibility Requirement:
Application-based service for low-income individuals. Financial eligibility guidelines
Location:
21 Industrial Crescent, Carbonear NL A1Y 1B7
Contact Information:
Tel: (709)596-7835 / (709)786-6003
Toll free: 1-844-596-7835
Fax: (709)596-1301
E: nlac@legalaid.nl.ca
This website provides a variety of information and resources for Seniors, Families, and Caregivers.
Mental Health and Wellbeing Resources & Support
The 811 Newfoundland Health Line provides individuals with free and confidential phone line staffed by Registered Nurses. Support can include but is not limited to:
- Information about health symptoms, topics, and services
- Mental health & addictions crisis calls
- Nurse practitioner virtual care service
- Dietitian services
Call:
- 811
- 1-888-709-2929 if you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services
Hours of Operation:
- 24/7
- Dietitian services available 9:00 am – 12:00 pm and 1:00 pm – 4:00 pm, Monday to Friday.
Visit the 811 Health Line website for more information.
Bridge the Gapp provides programming, supports, and referrals for those with mental health and wellbeing needs. Supports are available for youth and adults.
This province-wide, toll free number will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.
The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.
Call toll free: 1-888-709-7090
Hours of Operation: 24/7
Visit their Help Line website for more information.
Becket IYS is available for youth ages 12 – 29 bringing mental health, addictions, primary care, peer support, and social services together in a single, youth-friendly location that meets the unique needs of youth in their communities.
Visit the Becket IYS website for more information.
Lifewise Warm Line provides a variety of text, call, and in-person resources and referrals for mental health supports in Newfoundland.
Their non-emergency, non-crisis telephone support is available for individuals living with mental health and substance use difficulties.
Call:
- English phone: 1-855-753-2560
- French Phone: 1-833-753-5460
Hours of Operation:
10:00am – 12:00am (midnight)
7 days a week
Visit their Lifewise website for more information.
The Kids Help Line provides free, multilingual, and confidential supports for kids and youth.
Text or Call: 1-800-668-6868.
You can also message them online.
Visit their Kids Help Line website for more information.
The mental health and addictions systems navigator is a central point of contact to help you find the right services, make connections, answer questions, and support people navigate health and social systems.
Health navigators can help:
- Help you identify and navigate mental health and addictions options.
- Help you determine next steps.
- Help you find the right services.
- Help you to make connections with mental health services and other services that impact mental health, such as housing, income support, health care, community care and justice.
Call: 709-752-3916
Toll-free: 1-877-999-7589
Email: MHAnavigation@nlhealthservices.ca
Hours of Operation
8:30am – 4:30pm
Monday – Friday
Planned Parenthood NL’s 2SLGBTQIA+ Warm Line is a peer support service run by and for 2SLGBTQIA+ people in Newfoundland and Labrador. If you need someone to talk to, call the warmline and personnel will work to support and provide you resources.
The goals of the Warm Line:
- Create a safer space for 2SLGBTQIA+ people in NL to talk through their problems/concerns.
- Connect those in the 2SLGBTQIA+ community with more experience and more to give to those seeking help or someone to talk to.
Text or call: 1-866-230-8041
Online text chats are also available on their website.
Hours of Operation of Warm Line
6:00pm – 10:00pm
Wednesday – Sunday
Visit the Warmline website for more information.
Supporting Organizations
211 Newfoundland and Labrador is a free directory of local community, government, and social services across Newfoundland and Labrador.
Find licensed, trusted contractors, builders, suppliers, and support services across Newfoundland and Labrador.
The Canadian Red Cross is supporting the Newfoundland and Labrador Wildfires Response 2025 with a variety of support. Please visit the website for the full details on programming and available supports.
Personalized Recovery Support
The Canadian Red Cross Case Management teams work directly with people to discuss their unique needs, help navigate their recovery journey, and access available supports, including housing repair and reconstruction support.
Please visit their program page for more information.
Case managers have in-person hours in Carbonear and Ochre Pit Cove. Please check their website for up-to-date schedules.
You can also call or email:
Email: nlsupport@redcross.ca
Phone: 1-800-863-6582
Monday to Friday, 9:00am – 5:00pm.
Closed weekends and holidays
The Ask an Expert program is available to those who have questions about insurance or rebuilding. You can talk to an insurance or construction expert with the Canadian Red Cross. For support email: NLRebuild@redcross.ca
Housing Resources:
- Understanding Housing Options and Available Supports
- Buying a Prefabricated Home: Costs and Considerations
Support to Small Business & Not for Profit
The Support to Small Business & Not for Profit program supports small businesses and organizations. Applicants may receive financial supports for uninsured expenses or not previously funded through other assistance programs.
For program information or to speak to one of the program staff you can:
Email: NLSmallBizSupport@redcross.ca
Phone: 1-833-966-4225
Please leave your name and phone number.
Donate to the Broad Cove Park Fund
The Community Foundations of Newfoundland and Labrador (CFNL) is partnering with the Town of Small Point – Adam’s Cove for ongoing recovery support.
There are two funds that are currently still open for donation
The North Shore Recovery fund is now closed. Funding was used to support individuals who lost primary residences. For more information visit the North Shore Recovery Fund Distribution website.
Firesmart Canada is a national program that helps Canadians increase neighbourhood resilience to wildfire and minimize its negative impacts. They have a lot of resources, information, and supports on how to reduce Fire hazard risk to your property.
FireSmart Canada has guidelines and checklists to help builds and repairs be fire safe:
The Better Business Bureau of Canada provides a directory of trusted businesses in your local area.
The Insurance Bureau of Canada provide a wide variety of information for home, auto, commercial insurance.
Hours of Operation:
Monday – Friday
8:30am – 4:30pm (Atlantic Time)
Contact Information
Toll Free: 1-844-227-5422
Email: AtlanticCIC@ibc.ca
(IBC) contact web page https://www.ibc.ca/contact-us
Additional Resources
- How home insurance works: basic information on home insurance, how rates are set, and what to do when you need it. See details here
- Questions and Answers Document
The General Insurance Ombudsman (GIO) is an independent organization that supports dispute resolutions between consumers and insurance providers. GIO services are free to all consumers and can help navigate dispute process.
Community Supports
Conception Bay North:
Town of Small Point, Broad Cove, Blackhead, Adam’s Cove
Town Office: 585-591 Main Highway. Broad Cove NL
The Town office is operating a small food pantry by donation. There are non-perishable food items available. It is first come first serve as a walk in support.
Hours of Operation:
Monday-Friday
9:00am-4:30pm
Lower Island Cove:
Salvation Army Food Bank
2 Main Street, Lower Island Cove NL A0A 2W0
Service Area:
Lower Island Cove, Old Perlican, Caplin Cove, Low point, Job’s Cove, Burnt Point, Gull Island, Northern Bay, Ochre Pit Cove, Western Bay
Hours of Operation:
Second Monday of each month
10:00am-12:00pm (noon) by appointment.
Contact Information
Phone: 709-584-3297
Email: david.sparkes@salvationarmy.ca
Documents Required: Proof of income
Carbonear
SSVP Carbonear Food Bank
4 St Clare Ave, Carbonear NL A1Y 1A7
Service Area:
Trinity Bay (Whitbourne to Carbonear to Lower Island Cove to Chapel Arm)
Hours of Operation:
Monday, Wednesday, and Thursday
9:00am -12:00pm (noon)
May provide delivery for older adults, people referred by Seniors NL, those undergoing chemo/radiation treatments, those with compromised immune systems.
Contact Information
Phone: 709-596-5945
Email: ssdpcarbonear@gmail.com
Kaitlin Clarke, Communications and Outreach Coordinator
Email: kaitlinclarke.ssvp@gmail.com
Documents Required: New clients must show MCP for all household members, proof of address and proof of income.
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Salvation Army Food Bank – Newfoundland
100 Water St, Carbonear NL A1Y 1A9
Service Area:
Carbonear and surrounding area
Hours of Operation:
Tuesday and Friday
9:00am – 12:00pm (noon)
Contact Information
Phone: 709-596-4675
Documents Required: MCP numbers for household members and income status.
Harbour Grace
Society of St Vincent de Paul Food Bank
434 Harvey St, Riverhead, Harbour Grace NL A0A 3P0
Service Area:
Harbour Grace, Riverhead, Harbour Grace South, Bristols Hope, Bryants Cove, Thicket
Hours of Operation:
Tuesday – Friday
By Appointment only, call before 2:00pm.
Contact Information
Phone: 709-596-6240
Email: svdp2019@yahoo.com
Eligibility Residency Requirement: Harbour Grace. Documents Required: MCP number and proof of address
Bay Roberts
Helping Hand Goodwill Centre
8 Patterson St, Bay Roberts NL A0A 1G0
Eligibility Residency requirement:
Marysvale to Bryant’s Cove
Hours of Operation:
Monday – Friday.
Call for appointment, 12:00pm (noon) – 4:00pm
Contact Information
Phone: 709-786-0740
Email: helpinghand@nf.aibn.com
Documents Required: New clients complete application, show proof of income and residency, and Medical Care Plan (MCP) number.
St. John’s
Bridges to Hope Food Aid Centre
37-39 Cookstown Rd, St John’s NL A1C 4G7
Food pantry is on right side of building.
Eligibility Residency Requirement:
Northeast Avalon
Application Process:
Visit in person during walk-in hours or contact to schedule after hours pick-up service.
Hours of Operation:
Walk-ins Tuesday – Friday weekly. 10:00am – 12:50 pm
By Appointment Only: Wednesdays. 6:00 pm-8:00 pm
Contact Information:
Tel: 709-722-9225
Email: info@bridgestohope.ca
Website: https://bridgestohope.ca/
Documents Required: MCP for each member of the family . If individual/family does not have MCP coverage, another form of government-issued ID for each member of the family is required.
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Ches Penny Centre of Hope – Food Bank and Community Meals
18 Springdale St, St John’s NL A1E 2R1
Eligibility Residence Requirement:
Residents of Metro St. John’s; per Community Food Sharing guidelines
Hours of Operation – Food Bank:
Tuesday and Thursday. 12:30pm – 3:00pm
Wednesdays. 9:00am – 11:30am and 12:30pm – 3:00pm
Documents Required for Food Bank: One piece of government-issued ID for each person in family (Medical Care Plan (MCP) preferred)
Hours of Operation – Community Meals:
Tuesday – Thursday.
11:30 am-12:30 pm dine-in or take-out (one meal per person)
No documents are required for Community Meals.
Contact Information
Food bank phone: 709-237-0270 (Intake)
Alternate food bank phone: 709-237-0095 (Coordinator)
Office phone: 709-739-0290 / extension 1
Website: https://salvationarmy.ca/you-can-bring-hope/feeding-people-in-need/
Community Meals
Mount Pearl Community Centre
Church of the Ascension, 58 Smallwood Dr, Mount Pearl NL A1N 1B1
The pickup door is the side door that go to the office. Come in the double doors and they will be there to meet you there.
Type of Meal: Take away meals
Hours of Operation:
Every second Wednesday
5:00 pm-6:00 pm
No documents of restrictions for Community Meals
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Supper Bowl – Cornerstone Ministry Centre
13 Ricketts Rd. St John’s NL A1C 2J6
Type of Meal: Take out hot meals.
Contact Information
Phone: 709-738-6363
Website: https://www.cornerstoneministrycentre.ca/supperbowl.html
Hours of Operation:
Saturday 4:30pm-6:00pm
No documents or requirements for Community Meals
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Choices for Youth
12-16 Carter’s Hill Place, St John’s NL A1C 6N5
Eligibility Requirement: Youth 16-29 years old.
Type of Meal: Prepared meals for pick up or drop-in lunch and supper service.
Contact information:
Phone: 709-754-3047
Email: info@choicesforyouth.ca
Website: https://www.choicesforyouth.ca/
Hours of Operation:
Lunch service: Monday-Tuesday, Thursday-Friday. 1:00pm-3:00pm
Supper service: Wednesday 3:00pm-7:00pm (meals served at 5 pm)
The Office of the Seniors’ Advocate works with seniors, service providers and other key stakeholders to identify, review, and analyze systemic issues.
Contact Information
Phone: 709-729-6603
Toll free phone: 1-833-729-6603
Fax: 709-729-6630
Email: SeniorsAdvocate@SeniorsAdvocateNL.ca
The Newfoundland and Labrador Public Libraries provides a wide variety of community programs, support, and resources.
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Connect Pass
The Connect Pass program provides free admission to a wide range of museums, art galleries, parks, gardens, recreational facilities, performing arts shows, and sports games.
NLPL Library card required. Book a Pass here.
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Seniors Guide
The Newfoundland and Labradors public library have programs and support to ensure resources are available to seniors and their needs. Learn more
Supports could include:
- · Home reader service (Corner Brook, Gander, Grand Falls & St. John’s)
- Books by mail program (must be 24km away from library location)
- Public events (each location hosts different activities)
- Multimedia (books, digital library, DVD’s, videos, board games and more)
- Book club kits
- Memory care kits
EmpowerNL removes barriers for people with disabilities through advocacy, providing support and a sense of community. Hosting services and programs across the province but they’re located in St. John’s.
Free membership is required to access some of the services and community events.
Location:
4 Escasoni Place, St. John’s NL Canada A1A 3R6
Hours of Operation:
Monday – Friday
8:30am – 4:30pm
Contact Information
Phone: 709-722-4031
Email: info@empowernl.ca